Current PartyWorld Payment Details

Making A Purchase

Making a purchase could not be easier. Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart.

After you have finished your selections, continue to the checkout.

At checkout you will be asked for a few details that we need in order to process the order.

Methods of Payment

We accept payment through the website by debit or credit card. We are sorry, but we cannot accept cheques or cash.
We accept payment via the telephone for credit or debit cards.
Please note that no order will be dispatched for shipping until it is paid for in full.
Cards we accept are: Visa, MasterCard, Maestro (Switch), Solo,
Visa Debit (Delta), Visa Electron.

Returns Policy

All goods purchased from Party-World.co.uk may be returned for refund, exchange or replacement within 7 working days from receipt of delivery [*].

You may return any purchase made over the web to us subject to the following:
Items must be returned within 7 days of purchase
Items must be unused and in a saleable condition
Items such as makeup, teeth, Novelty Items or underwear must be returned unopened and unused and the tamper seals are in place where tamper seals are provided
Before returning anything you must contact us and we will give you a Goods Returns Number. This number must be included with the returned items otherwise we will be unable to process them.

Include the delivery note or a copy of your email invoice with the goods Send the goods in appropriate packaging, as failure to do so may result in delay of any refund
We do not refund shipping costs: it is your responsibility to return items to us; we recommend recorded delivery or Royal Mail special delivery Party World cannot be held responsible for loss or damage to goods whilst they are being returned. FREE SHIPPING orders will upon returning goods have the shipping rate deducted when refunding back on to cards.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. You must follow our instructions for returning goods (see below).

May we please ask you to additionally note:
You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing with picture card. The item must be without damage or use and in a suitable condition for resale. All original packaging including picture/header cards should accompany any returned item undamaged. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to us. We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging with picture card is in any way missing, damaged/split or the costumes smell that they have been worn over a period of time, we cannot refund. That you or your carriers are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" or "Special Delivery" service.

We regret outbound shipping, packing and insurance cannot be refunded. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales. Please return the goods to the address on the top of your receipt/invoice including the Invoice Number. Any returned items not including such information may well be delayed.

Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such 'In Dispute' items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such ‘In Dispute' items back to you at your cost; otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to Party-world.co.uk. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case-by-case basis

Should an item not be required and is returned and received by us between 7 working days and 30 calendar days, we will be happy to accept the item(s) back with refund of goods to the value of 70% of the purchase price (excluding shipping) if taken as a gift certificate redeemable in future for use at Party-World.co.uk or in store at Party World Sandhurst.

Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs. * "7 working days from receipt of delivery" shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery. You will need to include the Invoice/Order Number, your name and postcode with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.

Please return the goods to the address on the top of your receipt/invoice including the Invoice Number. Any returned items not including such information will have actions delayed.

Any returned goods that we receive which are outside of this Returns Policy would be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you at your cost; otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Party-World.co.uk.